Friday, June 30, 2017

July Networking Opportunities

Archbold Business Connections - 1st & 3rd Tuesdays, 7:00 am @ Community Health Professionals Building
Bryan Area Networking Club (BANC) – Wednesdays, 7:00 am @ Williams County Public Library, West Annex, Bryan
Boomers Resource Network – Thursdays, 11:30 am @ Uncle John’s Restaurant, Toledo
Defiance Area networking Group – 1st & 3rd Wednesdays, 11:30 am @ Kissners
Net Sense – Wednesdays, 7:00 am @ Fulton County Administration Building, Wauseon
Seneca Networking Professionals Meeting – 1st and 3rd Thursdays, 7:30 am @ Community Hospice, Tiffin
The “DRIVE” - Breakfast, Business, and More, 1st & 3rd Wednesday, 8:00 – 9:30 a.m. @ Papoo’s Coney Island, Whitehouse
So Now Sylvania Dinner – 1st Wednesday of the Month, 6:15 – 8:30 pm @ Chandler Café
So Now Maumee Lunch – 2nd Thursday of the Month, 11:30 am – 1:00 pm @ Brandywine Country Club
So Now Lima Dinner – Second Tuesday of the Month, 5:30 – 7:30 pm @ The Met
So Now Findlay Dinner – Fourth Tuesday of the Month, 5:15 – 7:15 pm @ Gillig Winery

6 – WEN East of the River - Oregon, 11:30 am @ El Camino Sky
10 – WEN West – Holland, 11:30 am @ Grape Leaf Diner
11 – Maumee Chamber of Commerce Membership Luncheon, 12:00N @ The Pinnacle
12 – Delta Chamber Monthly Networking Meeting, 7:15 am @ Delta 109 Restaurant
12 – Monroe County Chamber 46th Annual Steak Out, 5:00 pm @ Newport Firefighters Park
                *Register online at www.monroecountychamber.com
13 – Bryan Business After Hours, 5:00 pm @ Stoney Ridge Winery
14 – Defiance Area Chamber of Commerce Golf Outing, 11:00 am @ Auglaize Country Club
                *Registration Entry Deadline: July 7, 2017
17 – Perrysburg Chamber of Commerce Golf Outing, 11:30 am @ Toledo Country Club
                *Registration is required, visit www.perrysburgchamber.com
19 – WEN AM Coffee – Sylvania, 7:30 am @ Scrambler Marie’s
24 – WEN Lunch Bunch, 11:30 am @ LaScola Italian Grill

27 – Delta Chamber of Commerce Golf Outing, 11:00 am @ White Pines Golf Course, Swanton

Thursday, June 29, 2017

Networking & Golfing

An article on the Spirit Golf Association website touts that the golf course can be a great place to network. "In just about any industry where interpersonal relationships matter, (and, really, in what industry don't they matter?) golf can be an extremely effective networking tool. It has long been said, "it's not what you know, but who you know," and simply put, a golf course is a great place to get to know someone."

Business relationships take time to build and the solace of the golf course could be a great place to have a block of time to work on that relationship. Spending a few hours with someone in an activity you both enjoy can reveal a lot about the person's interests and character. Of course if you are a "throw the club when you are mad" kind of golfer, you might want to look at another venue!

In an article on the Forbes website, author Cheryl Conner suggests the following tips to effectively network on the course:
  1. "Show up at the course by yourself and you’ll end up in a foursome with people you don’t know. When golfing 18 holes, you will have plenty of time to engage in conversations that will allow you to really get to know the other golfers in a way that LinkedIn and email will never provide.
  2. Start the conversations with innocuous topics. Avoid diving into business talk right away. As the rounds progress, you can dig deeper by asking questions that invite the other parties to share information about themselves and their work. Listen carefully to gain a perspective of the problems and bottlenecks they face. Think of how you could help. You could offer an introduction to a contact, or steer them to helpful industry information. More often than not, people will return the favor and help you out down the road.
  3. Come to the course with a few business cards to exchange before the end of the round. Follow up by scheduling a lunch, or at the very least, be sure to connect on LinkedIn. (source: Dave Handmaker, Next Day Flyers CEO)
  4. Never cheat. “If a person cheats at golf, I don’t think I could trust them as a source I’d refer my clients to,” says John B. Palley, Attorney at Law. “I remember one partner in particular. He went through a dozen balls without ever taking a penalty stroke on that day. On one hole, he clearly lost his ball deep in the rough but all of a sudden he ‘found’ it right on the edge of the fairway. I walked 20 feet and pointed to his original ball (with his company logo on it). He said, ‘Ohhhh, that must be the one I lost the last time I played.’ I am an estate planning attorney and could have referred business to that guy, but I never did.”
  5. Be on time! If you've invited clients to join you, please give yourself an adequate window of time to arrive at the club before your guests get there.
  6. Don't be too competitive. The emphasis in a business golf setting should be on building rapport and trust with your playing partners.
  7. Should you or shouldn't you have a friendly wager? Wagering is integral to golf, and is a good way to build camaraderie. Accept and embrace it. Keep it the wager friendly and the stakes low. The most common side bets include the Nassaus (3 bets for the round—the low score on the front 9, on the back 9 and on the full 18 at $2 each). Make sure you settle your bets at the end of the round.
  8. Don't make excuses for your game. It's important for you to know the etiquette of the game. If you are a new player and are with more experienced golfers, please say, "I'm new to the game and I welcome any tips you have to help me move along more quickly." (source: Pam Swensen, the CEO of the EWGA)
  9. Control your anger (don't curse, throw clubs, etc.)
  10. Remember to compliment your prospective client on good shots and putts.
  11. If you have logo golf balls from your company, be sure to offer a sleeve or a box to your client before teeing off.
  12. Assuming you know the course, be sure to offer pointers on the areas to avoid on each hole. (source: Tom Balcom, Founder of 1650 Wealth Management)
  13. Structure the outing so you have time for lunch or a happy hour visit after the game. This time affords a better opportunity to discuss business, life, or changes at work. If the prospective client is a genuinely nice and generous person, it will be apparent. And if they are not? That will become apparent as well.
  14. Be on your best behavior. One expert notes that he has played with people he regarded highly until they played golf. And, conversely, he’s played golf with people he didn’t care for but gained a high regard for when they played. “Golf is the most revealing activity,” he said. “Your true personality is going to come out. Are you a cheater? Or an honest, generous person? Do you curse and throw your clubs?” The behavior you can get away with among friends is not going to fly when you’re on the course with clients.
  15. Take it easy on the alcohol. When I speak at business lunches or dinners, the subject of alcohol invariably comes up. The key is to take it easy--you always want to remain in control. When it’s hot and you’re drinking alcohol, it’s surprisingly easy to get drunk very quickly. When you are drunk, it’s easy to say or do the wrong thing. You should be a great host and offer your client a beverage when the bar cart comes around. But be sure you alternate between water and alcohol if you are both drinking. Furthermore, if your client is not having beer or alcohol, don’t drink! If you’ve ever been sober around people who are drinking, you’ve seen firsthand how sloppy drinkers can become. Your policy should be “follow the leader” where drinking is concerned. (source: Robin Jay, Writer/Producer: “The Keeper of the Keys”)
  16. Treat everyone you come in contact with like gold. Even if someone really upsets you, you can address the situation with a smile and without getting loud. When clients see how you handle yourself under pressure, it will go a long way. Treating the employees at the course well will be an indication of your favorable character as well. (source :RJ Muto, Russell Insurance Group.)
  17. Pick a course you will both enjoy, but do your homework. Has the course just aerated the greens? Not a good choice. The same goes for major construction on the clubhouse or facilities. You don’t have to find a course on the level of the Atlanta Athletic Club or Pebble Beach, but you should avoid any course that is in poor condition and under repair.
  18. Let your client choose which tees to play from. The experience should be about providing your guests with an enjoyable time and challenge; not about looking out for yourself. You should be prepared to play to the comfort level of your companions and guests.
  19. Respect the etiquette of the game by repairing divots on the course, ball marks on the greens, and raking bunkers, if needed. These are the small details that clients will notice because they demonstrate respect for both the course and the golfers behind you. Stand away from fellow players and out of their sight lines when they are playing a shot. A moving shadow during a swing can be an unwelcome distraction. And by all means, be quiet during the swings of others. (source: Dr. William Jankel Dean of Strayer University)"

Not a golfer? What about sponsoring a hospitality tent at a local charity golf event? Great opportunity to work the tent and meet up with prospects as they come off the course.

Have you had a business success on the course? Please share your ideas here!

Thursday, June 15, 2017

Is Cybersecurity Really that Important?

Cyber attacks don't necessarily discriminate. A recent article from Entrepreneur magazine reminds us that "last month, the WannaCry ransomware attack, according to Reuters, struck more than 150 nations, affecting upwards of 200,000 computers." The attack targeted not only individual systems, but large industrial organizations as well.

If (or maybe I should say when) an attack occurs the article suggests 3 quick steps to take:
  • Act fast with communications
  • Isolate infected machines
  • Document and understand effects before attempting to fix them

However, before it is too late your company, regardless of size, should have an incident response plan in place.  "The primary objective of an IR plan is to manage a cybersecurity event or incident in a way that limits damage, increases the confidence of external stakeholders, and reduces recovery time and costs." (McKinsey & Company) Don't be fooled into thinking that cyber criminals are not interested in your data, rather ask yourself would a cyber attack against my equipment or information systems cost me lost time, lost money and/or tarnish my reputation with current and/or future customers? Not many companies can answer 'no' to those questions and therefore should have some type of IR plan and even an IR team in place.

On June 21 CTS Toledo will be holding a Cyber Security forum targeting business owners and managers. Topics will include risk management, culture management and forming an incident response team. For more information and to register visit http://www.trainwithcts.com/cyber-security/. During the session you will have an opportunity to visit with security vendor Barracuda Systems and talk to a cyber security insurance representative from Knight Insurance Group.

Don't be lulled into a false sense of safety just because you aren't an online retailer or you have a firewall or a security firm. Companies like Home Depot, Target, and the State of Ohio have all found out the cost of a cyber attack...don't let your company be next, but if you are, be ready!



Thursday, May 25, 2017

June Networking Oppotunities

Archbold Business Connections - 1st & 3rd Tuesdays, 7:00 am @ Community Health Professionals Building
Bryan Area Networking Club (BANC) – Wednesdays, 7:00 am @ Williams County Public Library, West Annex, Bryan
Boomers Resource Network – Thursdays, 11:30 am @ Uncle John’s Restaurant, Toledo
Defiance Area networking Group – 1st & 3rd Wednesdays, 11:30 am @ Kissners
Net Sense – Wednesdays, 7:00 am @ Fulton County Administration Building, Wauseon
Seneca Networking Professionals Meeting – 1st and 3rd Thursdays, 7:30 am @ Community Hospice, Tiffin
The “DRIVE” - Breakfast, Business, and More, 1st & 3rd Wednesday, 8:00 – 9:30 a.m. @ Papoo’s Coney Island, Whitehouse
So Now Sylvania Dinner – 1st Wednesday of the Month, 6:15 – 8:30 pm @ Chandler Café
So Now Maumee Lunch – 2nd Thursday of the Month, 11:30 am – 1:00 pm @ Brandywine Country Club
So Now Lima Dinner – Second Tuesday of the Month, 5:30 – 7:30 pm @ The Met
So Now Findlay Dinner – Fourth Tuesday of the Month, 5:15 – 7:15 pm @ Gillig Winery

1 – WEN East of the River - Oregon, 11:30 am @ El Camino Sky
6– Findlay-Hancock Chamber Fresh Brewed, 8:00 am @ Findlay Country Club
7 – Sylvania Chamber Lunch, 11:45 am @ Sylvania Country Club
8 – Bryan Business After Hours, 5:00 pm @ Jackie Blu’s
12 – WEN West – Holland, 11:30 am @ Grape Leaf Diner
13 – Maumee Chamber of Commerce Membership Luncheon, 12:00N @ The Pinnacle
14 – Bowling Green BB&b, 8:00 am @ The Stroh Center (BGSU)
15 – Holland Springfield Chamber, Net Ninety (formerly Coffee Connections), 7:30 am @ Burger King
21 – WEN AM Coffee – Sylvania, 7:30 am @ Scrambler Marie’s
21 – Perrysburg Chamber of Commerce Luncheon, 11:45 am @ Carranor Hunt and Polo Club *May only attend one luncheon as a non-member, advance notice is required
22 – Defiance Chamber Business After Hours, 5:00 pm @ Tent Party at Re/Max parking lot

26 – WEN Lunch Bunch, 11:30 am @ LaScola Italian Grill

Monday, April 24, 2017

May Networking Opportunities

Archbold Business Connections - 1st & 3rd Tuesdays, 7:00 am @ Community Health Professionals Building
Bryan Area Networking Club (BANC) – Wednesdays, 7:00 am @ Williams County Public Library, West Annex, Bryan
Boomers Resource Network – Thursdays, 11:30 am @ Uncle John’s Restaurant, Toledo
Defiance Area networking Group – 1st & 3rd Wednesdays, 11:30 am @ Kissners
Net Sense – Wednesdays, 7:00 am @ Fulton County Administration Building, Wauseon
Seneca Networking Professionals Meeting – 1st and 3rd Thursdays, 7:30 am @ Community Hospice, Tiffin
The “DRIVE” - Breakfast, Business, and More, 1st & 3rd Wednesday, 8:00 – 9:30 a.m. @ Papoo’s Coney Island, Whitehouse
So Now Sylvania Dinner – 1st Wednesday of the Month, 6:15 – 8:30 pm @ Chandler Café
So Now Maumee Lunch – 2nd Thursday of the Month, 11:30 am – 1:00 pm @ Brandywine Country Club
So Now Lima Dinner – Second Tuesday of the Month, 5:30 – 7:30 pm @ The Met
So Now Findlay Dinner – Fourth Tuesday of the Month, 5:15 – 7:15 pm @ Gillig Winery

2– Findlay-Hancock Chamber Fresh Brewed, 8:00 am @ Findlay Country Club
3 – Sylvania Chamber Lunch, 11:45 am @ Sylvania Country Club
4 – WEN East of the River - Oregon, 11:30 am @ El Camino Sky
8 – WEN West – Holland, 11:30 am @ Grape Leaf Diner
9 – Maumee Chamber of Commerce Membership Luncheon, 12:00N @ The Pinnacle
9 – Northwest Ohio Hispanic Chamber Business After Hours, 5:00 pm @ First Federal Bank (Maumee)
10 – Bowling Green BB&b, 8:00 am @ Grace Brethren Church
10 – Delta Chamber Monthly Networking Meeting, 11:15 am @ Winchesters Restaurant
11 – Paulding Chamber Business After Hours, 4:30 pm @ P. C. Workshop
11 – Bryan Business After Hours, 5:00 pm @ Jackie Blu’s
16 – Findlay-Hancock Chamber B2B, 2:00 pm @ Marathon Center for the Performing Arts
17 – WEN AM Coffee – Sylvania, 7:30 am @ Scrambler Marie’s
17 – Perrysburg Chamber of Commerce Luncheon, 11:45 am @ Carranor Hunt and Polo Club *May only attend one luncheon as a non-member, advance notice is required
18 – Holland Springfield Chamber, Net Ninety, 7:30 am @ Starbucks
18 – Defiance Chamber Business After Hours, 5:00 pm @ 4KD Crick Brewery

22 – WEN Lunch Bunch, 11:30 am @ LaScola Italian Grill

Welcome

Welcome to the blog site for Custom Training Solutions. We are the workforce development division of Northwest State Community College. CTS provides training and consultative services in Computers, Management/Supervisory and Technical Skills. Our knowledgeable team of trainers brings industry experience to their training sessions. Whether at one of our locations or yours, our classes can be customized to meet your business' needs. Does your business have multiple locations? CTS is a leader in multiple site delivery using eLearning technology. Check us out on the web at http://www.trainwithcts.com/.